At JOYBOXCENTER, we are committed to providing high-quality products and a transparent shopping experience. If you are not fully satisfied with your purchase, we are happy to accept eligible returns in accordance with the policy below.
Eligibility for Returns
- Return Window: You may request a return within 14 days after receiving your order.
- Product Condition: Returned items must be new, unused, and include all original parts, instructions, and packaging.
Products Not Eligible for Return
- Opened or used products
- Customized or made-to-order products
- Perishable or expiring products
How to Request a Return
1. Initial Contact
Please contact our customer support team before returning any item. You can reach us via our contact form or by email at [email protected], and include your order number and reason for the return.
2. Packaging the Item
- Securely package the item to prevent damage during transit
- Use the original packaging whenever possible
3. Return Shipping
- Returns are completed by mail
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, a prepaid return label will be provided at no cost.
Return Processing & Refunds
Inspection
Once your return is received, our team will inspect the item to ensure it meets the return conditions.
Refund Processing
After the return is approved:
Refunds are processed within 7 business days after we receive and inspect the returned item.
Refunds are issued to the original payment method, and you will receive an email confirmation once the refund has been processed.
The entire return process, from the initial request to refund completion, may take up to 15 business days, depending on shipping and inspection time.
Return Address
Please send approved returns to:
JOYBOXCENTER 212 N 2ND ST STE 100 RICHMOND, KY 40475 USA
Contact Us
If you have any questions regarding returns or refunds, please contact us:
- Email: [email protected]
- Phone: +1 (307) 264-3436
- Address: 212 N 2ND ST STE 100, RICHMOND, KY 40475, USA
Our support team is available Monday to Saturday, 9 AM – 5 PM EST.