At JOYBOXCENTER, we strive to provide you with the best quality products possible. However, if for any reason you are not satisfied with your order, we are happy to accept returns and provide you with a full refund.
Eligibility for Returns
- Return Window: JOYBOXCENTER allows you to return your products up to 14 days after receipt.
- Condition: The returned product must include all parts, instructions, and original packaging.
Products Not Eligible for Return
- Opened or used products.
- Customized or made-to-order products.
- Perishable or expiring products.
Return Request Procedure
- Initial Contact
- Contact our customer service via the contact form on our website or email us at support@joyboxcenter.com specifying the reason for the return and your order number.
- Product Packaging for Return
- Ensure the product is packaged securely to avoid damage during transportation.
- Use the original packaging if possible.
- Return Shipping
- Customers are responsible for return shipping costs unless the product received was damaged or incorrect.
Return Processing
- Receipt of the Product
- Once we receive the return, our returns team will examine the product to ensure it complies with the required conditions.
- Confirmation and Refund
- Once we confirm that the return complies with our policy, we will process your refund or replacement.
- You will receive an email notification with the transaction details.
Processing Times
- The entire return process, from initial request to refund confirmation, should be completed within 15 business days.
Return Address
Please send your returns to: JOYBOXCENTER
212 N 2ND ST STE 100
RICHMOND, KY 40475
USA
Contact Us
For any questions or information regarding returns, please contact us:
- Email: support@joyboxcenter.com
- Phone: +1 (307) 264-3436
- Address: 212 N 2ND ST STE 100, RICHMOND, KY 40475, USA
Our support team is available from Monday to Saturday, 9 AM – 5 PM EST.