Shipping & Delivery
At JOYBOXCENTER, we strive to offer transparent and reliable shipping timelines for all our customers.
Shipping Information
- Shipping destination: United States only
- Shipping cost: Free standard shipping on all U.S. orders
Order Processing (Handling Time)
- Orders are processed within 1–3 business days (Monday–Friday).
- Orders placed before 2:00 PM EST are processed the same business day.
- Orders placed after the cut-off time are processed the next business day.
- You will receive an email confirmation once your order has been shipped.
Delivery Time (Transit Time)
- After processing, delivery typically takes 1–10 business days, depending on destination and carrier.
- Total estimated delivery time is 2–13 business days from the date the order is placed.
- Business days are Monday through Friday, excluding public holidays.
Delivery Method
- Orders are shipped using reliable courier and logistics partners.
- Carrier selection may vary depending on destination and fulfillment location.
Tracking Information
- A tracking number will be provided by email once your order ships.
- Customers can track their orders at any time using our Order Tracking page.
Order Cancellation
- If you wish to cancel an order before it is shipped, please contact us as soon as possible. We will do our best to accommodate your request. However, if the order has already been shipped, you will need to follow our return policy.
Damaged Packages
- If you notice obvious damage to the packaging upon delivery (damaged package, missing or damaged products), you must accept the package with a specific reservation by writing on the courier’s document: “ACCEPTED WITH SPECIFIC RESERVE” and describe the issue. Simply writing “ACCEPTED WITH RESERVATION” or “ACCEPTED WITH RESERVATION OF CONTROL” is not sufficient to activate the insurance. If the courier refuses to accept the specific reservation, you must refuse the package.
- In any case, contact us immediately and report the incident. Please keep the damaged packaging and provide us with photos of the visible damage. We will work to resolve the situation promptly and ensure you receive a replacement product or a refund.
Contact Us
For any questions or information regarding shipping, returns, or package damage, please contact us:
- Store: JOYBOXCENTER
- Email: [email protected]
- Phone: +1 (307) 264-3436
- Address: 212 N 2ND ST STE 100, RICHMOND, KY 40475, USA
Our support team is available from Monday to Saturday, 9 AM – 5 PM EST.
Thank you for shopping with JOYBOXCENTER, owned and operated by JOY BOX CENTER LLC!