At JOYBOXCENTER, we strive to provide the best shopping experience for our customers. Below is important information regarding our shipping process, delivery times, and tracking options.

Shipping Information

Countries We Ship To: Currently, we only ship to the USA.
Shipping Costs: We are pleased to offer free shipping on all orders shipped within the USA. To provide our customers with the best prices, we absorb the cost of shipping.

Order Processing Time

Orders are typically processed within 1-3 business days. This time is needed to carefully prepare and package your order for shipping.
If there are special circumstances that affect processing times, we will notify you promptly via email.

Delivery Time

Estimated delivery times vary depending on the destination and the shipping method chosen. Generally, delivery takes place within 4-7 business days from the time the order is processed.
Business days are from Monday to Saturday, excluding holidays. The order cut-off time is 5 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These times may vary due to external factors such as holidays or unforeseen events during transport.
Please ensure you have entered your shipping address and contact details correctly during checkout. Errors may cause delays or non-delivery of your order.

Delivery Methods

Deliveries are made via reliable courier services. We partner with logistics providers who ensure the safe and timely delivery of our products.
You will receive an email notification as soon as your order is shipped, including details about the delivery method and courier used.

Parcel Tracking

To track your shipment, we provide a tracking number as soon as the package is shipped. This allows you to monitor your order in real time until delivery.
Track your order anytime by visiting our Order Tracking page and entering your tracking number.

Order Cancellation

If you wish to cancel an order before it is shipped, please contact us as soon as possible. We will do our best to accommodate your request. However, if the order has already been shipped, you will need to follow our return policy.

Damaged Packages

If you notice obvious damage to the packaging upon delivery (damaged package, missing or damaged products), you must accept the package with a specific reservation by writing on the courier’s document: “ACCEPTED WITH SPECIFIC RESERVE” and describe the issue. Simply writing “ACCEPTED WITH RESERVATION” or “ACCEPTED WITH RESERVATION OF CONTROL” is not sufficient to activate the insurance. If the courier refuses to accept the specific reservation, you must refuse the package.
In any case, contact us immediately and report the incident. Please keep the damaged packaging and provide us with photos of the visible damage. We will work to resolve the situation promptly and ensure you receive a replacement product or a refund.

Contact Us

For any questions or information regarding shipping, returns, or package damage, please contact us:

Store: JOYBOXCENTER
Email: support@joyboxcenter.com
Phone: +1 (307) 264-3436
Address: 212 N 2ND ST STE 100, RICHMOND, KY 40475, USA

Our support team is available from Monday to Saturday, 9 AM – 5 PM EST.

Thank you for shopping with JOYBOXCENTER, owned and operated by JOY BOX CENTER LLC!